Our response to Coronavirus (Covid-19)
To all our customers and followers
We wanted to let you know of some of the measures we have taken in light of the COVID-19 outbreak and to assure you of our commitment to continue supporting our clients during this difficult time and as the country starts to recover from this crisis. The health, wellbeing and safety of our customers, our staff and other suppliers we work with is of paramount importance and we will continue to follow the latest guidance to ensure we maximise our efforts in containing the spread in any environment we work in.
Business Continuity Plan
The Events and Hospitality Industry has been exceptionally hard hit by the Covid-19 outbreak and the impact of cancellations of events and gatherings has been immense but health and safety remains our priority and we are following national guidance in a responsible manner and have implemented our Business Continuity Plan in the following way.
Some of the measures we have taken
- Issued NHS guidance to all our staff members on following basic hygiene measures.
- Increased and intensified cleaning procedures around workspaces and offices.
- Supporting staff feel unwell.
- Implementation of remote working for all staff.
- Non-essential business travel suspension.
- Cancellation of non-essential face-to-face meetings and presentations until further notice.
Our commitment to clients
We live in unprecedented circumstances and we are committed to continuing to support our clients and we are confident that the measures we have taken to mitigate the risk (as much as possible) will be effective. We are confident there will be no change to the service levels we are currently offering. Customers who have booked or looking to book our services can be confident that we will honour any bookings at an agreed later date that have to be postponed due to Covid-19. However, we also recognise the uncertainty many businesses are facing and would like to reassure you of our commitment to your business and are already in discussions with many customers about recovery and continuity once the severity of this crisis reduces.
I wished to get in touch to say thank you for providing the centrepieces for the Gloucestershire Live Business Awards and working with us within our budget at such short notice. I also wanted to let you know that your staff was a pleasure to work with. Very friendly, professional and had the room setup with plenty of time to spare before guests arrived. Please pass on my thanks.Louise Symonds, Regional Events Manager
I just wanted to drop a note to formally thank you for pulling out all of the stops for our Christmas Social – the Peaky Blinders theme went down a storm and it looked UNREAL! The decor, props, bespoke items and attention to detail really made the event last night. As ever, you and the team were complete professionals and a dream to work with. Huge thanks and appreciation, I look forward to the next event already!Clair Stevens, Communications Manager
The room looked fab and we received some great comments. It was great to work with you again and it makes things run smoothly when we can rely on you and your team to get the job done. Gives peace of mind.Sharon Bone, Events Manager
WOW, went to an event done by these guys and I was blown away. They transformed a banquet hall into something out of a fairytale. The staff are very friendly and professional. Would definitely recommend them to anyone.Amish Thakrar, Marketing Manager
Thank you to you and your team for all your help and support with the table theming for our UK 60-Year Anniversary celebration last night. Right from the very beginning, everything was so very professional and easy. The tables, gifts and award were absolutely fabulous and really added to the whole ambience of the evening, and I have had many wonderful comments about them from our visitors.Lesley Young, Marketing Communications Manager